Supported Integration Service CTI adapters
The following adapters are supported (note that only those adapters supported by the switches you have available appear in the application):
- For Aastra SIP Client, choose Aastra SIP Client Adapter
- For Aastra TSAPI, choose Aastra TSAPI Adapter
- For Alcatel TSAPI Adapter, choose Alcatel TSAPI Interface
- For Amazon Connect , create an Amazon Connect and Amazon Agent Event Stream Adapter
- For Aspect Contact Server (Portal), choose Aspect Portal Adapter
- For Aspect Conversations Dialer, choose Aspect Conversations
- For Aspect Event Bridge, choose Aspect Event Bridge Adapter
- For Aspect Transaction Link, choose Aspect Transaction Link Adapter
- For Aspect Unified IP, choose Aspect Unified IP
- For Avaya ASAI using CVLAN, choose Avaya CVLAN Adapter
- For Avaya Aura Contact Center, choose Avaya AACC Aura Adapter
- For Avaya DMCC, choose Avaya CMAPI Adapter
- For Avaya DEFINITY using CTConnect, choose enVox CTConnect Adapter
- For Avaya DEFINITY LAN Gateway (DLG), choose Avaya DLG Adapter
- For Avaya DEFINITY using TSAPI, choose Avaya CT (TSAPI) Adapter
- For Avaya Interaction Center, choose Avaya IC Adapter
- For Avaya NES Meridian/Succession using CTConnect, choose enVox CTConnect
- For Avaya NES Meridian/Succession using MLS, choose Symposium Adapter
- For Avaya Oceana, choose Avaya Oceana Adapter
- For Avaya Proactive Contact, choose Avaya PDS Adapter
- For Avaya Proactive Outreach Manager, choose Avaya POM Adapter
- For BroadWorks, create a BroadWorks CTI adapter and SIPREC adapter for BroadWorks
- For Cisco CallManager with JTAPI, choose Cisco JTAPI Adapter
- For Cisco CURRI Adapter, choose CURRI Adapter
- For Cisco Jabber, choose a Cisco Jabber Event Broker Adapter
- For Exec Record or Contact Tagging using Cisco Phone Services , select Cisco Phone Services
- For Cisco SIP, choose Configure a SIP Proxy Adapter
- For Cisco Unified Contact Center Express, choose Cisco UCCX
- For Five9 Voice Stream, see Five9 Voice Stream Webhook Adapter Settings
- For systems with Genesys Chat, choose the Genesys Chat
- For systems that use the earlier Genesys API, choose Genesys Legacy T-Lib
- For Systems that use Genesys PureCloud, choose Genesys PureCloud adapter
- For systems that use the Genesys SDK API, choose Genesys SDK
- For Genesys SIP Delivery, choose Configure a SIP Proxy Adapter
- For a Huawei integration, choose Huawei Adapter
- For Cisco Intelligent Contact Management (ICM) for use with Avaya, Cisco Call Manager, or Cisco IP, choose ICM Adapter
- For Intelligent Self Service Adaptive Fraud, choose Intelligent Self Service Adaptive Fraud Adapter
- For Interactive Intelligence with the COM API, choose I3
- For Interactive Intelligence ICELib with the ICELib API, choose I3 ICELib Adapter
- For Mitel MiTAI, choose Mitel MiTAI Adapter
- For Mitel SRC, choose Mitel SRC Adapter
- For NEC NEAX (for NEAX2400 and SV8500 switches), choose NEC NEAX Adapter
- For integrations using the Recorder Integrations Connect API , choose Recorder Integrations API (eQuality Connect v6) Adapter
- For SAP BCM, choose SAP QMI Adapter
- For tagging in SIP Trunk Recording environments, choose Configure a SIPREC Adapter
- For Skype for Business or Lync, choose either Skype Audio Adapter/Skype Chat Adapter (for the current solution), or Lync Audio/Lync Chat (for the legacy solution)
- For integrations with the Text Capture API, choose Text Ingestion API Adapter
- For Twilio, choose Twilio Adapter
- For Unify (Siemens) SIP Proxy, choose Unify (Siemens) OSV SIP Proxy Adapter
- For Unify (Siemens) CSTA, choose Unify (Siemens) CSTA Adapter
- For Unify (Siemens) OSCC, choose Unify (Siemens) OSCC Adapter
- For Unify in earlier systems, choose Unify TCP (contactThe entire communication experience for a customer, from beginning to end. Verint field services for assistance with this type of integration)
- For Zoom Meetings, see Zoom Archive Polling Adapter Settings